Can people just start saying "service x works" or "service y requires z"?
I have the details of their computer banking team somewhere, but I think other people do too. Are we interested in general customer service stuff too, or do they not email?
I think it depends on what correspondance we've had before, and what the results were. It'd make sense to just contact the customer service staff and the banking team together first to see what they say. Then we can figure out what to do...
Something else that anyone can do is to contribute to the Co-op Bank, Smile and CIS new Ethical Policy consultation at http://www.smile.co.uk/ethics/question1.html (Chris Lale)